In-stock items ship within 5-10 business days and are typically delivered within 10 -15 business days.

Peak seasons and holidays may impact delivery times.

Customers usually handle customs duties. We declare values between USD 10 to 30, often resulting in minimal or no taxes, typically not exceeding USD/EUR/GBP 40 in customs duties.

Jewelry purchased through this website may be returned or exchanged within 15 days of receipt. To initiate a return please email helas@helasjewelry.com.

We offer free return shipping for items with defects or damages. For returns/exchanges due to personal preferences (e.g., size or color), no restocking fees apply, but customers are responsible for covering Return Shipping Costs and Customs Duty to our China-based warehouse.

Made to Order and Customized Jewelry: We do not accept returns or exchanges for non-quality-related issues.

To be eligible for a return, the security tag of the jewelry intact, and returned in its original packaging with the receipt.